Returns & Refunds
Return Eligibility
To be eligible for a return, items must be in pristine condition and the return request must be made within 30 days of receipt.
Our return policy is simple:
> 30-Day Window: You have 30 days from the date of receiving your item to initiate a return.
> Condition: Items must be unopened, unused, and have intact seals to qualify for a return.
- 30-Day Window: You have 30 days from the date of receiving your item to initiate a return.
- Condition: Items must be unopened, unused, and have intact seals to qualify for a return.
- Return Shipping Cost: Returning unwanted products costs £2.99.
Damaged, Faulty, or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact our customer service team through your account. Ensure you have photographic or video evidence to expedite the process. Each case is handled individually to provide the best resolution.
Exchanges
We do not offer exchanges.
To arrange a return:
- Click Here ‘Register your return‘.
- Return Shipping Cost: Returning unwanted products costs £2.99.
- Processing: Once we receive your package and confirm the items are in a re-saleable condition, your refund will be processed promptly.
- Notification: You will receive an email confirmation of your refund.
- Timing: Refunds will be credited to your original payment method. This can take up to 10 days to appear on your statement, depending on your bank and payment method. PayPal refunds are typically immediate.
- Expired Card: If your card has expired since placing the order, contact Customer Service to arrange an alternative method.
- Note: If you don’t receive your refund within 10 working days of our email confirmation, contact us.
- For hazmat items (e.g., fragrances, aerosols):
- Original Packaging: Use the original Qobey packaging to return your item, ensuring correct labelling and appropriate handling by the courier.
- UN Number: Hazmat items are marked with a UN number on the shipment paperwork.
- For any further questions or assistance with your return, please contact us here.
